Lucky bet Privacy Policy — How Your Information Is Kept Safe

What Information Is Collected and Why

When you register on the lucky bet platform, we collect your name, email address, mobile number, and date of birth. National ID or passport details may also be requested for identity verification purposes. Payment method details, such as your bKash or Nagad number, are collected for financial transactions. Your device information, IP address, and browsing activity logs are automatically recorded while you use the platform. This information is used to improve service quality, ensure security, and meet legal obligations. We never collect more information than is necessary.

• Registration Details: Name, Email, Mobile Number, Date of Birth
• Identity Verification: National ID or Passport (if required)
• Payment Information: Mobile Banking Number & Transaction Details
• Technical Data: Device, IP Address, Browser Logs
• Usage Patterns: Platform activity and preference data

How Your Information Is Used

Collected information is primarily used to manage your account, process transactions, and provide customer support. Data is analyzed to maintain platform security and detect fraudulent activity. By analyzing your preferences and usage patterns, we can deliver more relevant services and experiences. Information may also be used to comply with applicable laws and regulatory requirements. We do not use your data for marketing or promotional purposes without your consent. In every use case, we follow the principle of data minimization.

Sharing Information with Third Parties

Lucky bet never sells your personal information to third parties for commercial purposes. However, limited data may be shared with trusted partners for payment processing, identity verification, and technical services. These partners operate under strict confidentiality agreements and may only use the data for the specified purpose. Information may be shared with relevant authorities in the case of a court order or legal obligation. In such situations, we always provide only the minimum information necessary. Protecting your data is our highest priority.

Our Data Protection Measures

We use industry-standard SSL encryption and advanced cybersecurity technologies to protect your data. All sensitive data stored on our servers is kept in an encrypted state and regular security audits are conducted. Only authorized personnel may access your information for specific purposes, and every access is logged. We regularly review and update our security measures to ensure protection against emerging threats. In the event of a security breach, we act swiftly and notify affected users where applicable. Keeping your account password strong and not sharing it with anyone is your own responsibility.

Your Rights & Data Control

You have certain important rights over your personal data that we respect. You may request to view, correct, or update your stored information at any time. In certain circumstances you may also request deletion of your data, though some information may need to be retained for a set period due to legal obligations. You also have the option to opt out of marketing communications. For any data-related requests or complaints, please contact our support team and we will endeavor to respond within 30 business days. We believe transparency and user control are the foundation of a trustworthy platform.

Cookies & Tracking Technologies

Our platform uses cookies and similar technologies to improve service quality and enhance the user experience. Essential cookies are necessary for the platform's core functionality and the site will not work properly without them. Functional cookies help remember your preferences and settings, such as language selection or login status. Analytics cookies help us understand how users interact with the platform, which informs service improvements. You can control or disable cookies through your browser settings, though doing so may limit certain features. We do not use any third-party advertising tracking cookies.

Data Retention Period & Policy Changes

Your data is retained only for as long as necessary. All information is stored while your account is active, and even after account closure, certain data may be retained for up to five years due to legal obligations. Financial transaction records must be retained for the period required under applicable laws in Bangladesh. We reserve the right to update this privacy policy at any time, and a notice will be posted on the platform when changes are made. Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. If you have any questions about the privacy policy, please contact our support team.